ABOUT US
Empowering People By Keeping Them Well
we specialize in offering cutting-edge technology solutions designed to meet the evolving demands of modern businesses. Our mission is to empower organizations with innovative tools that streamline operations and drive success.
Expertise in delivering customized tech solutions tailored to your unique needs.
Committed to providing top-tier support and services for continuous business growth.
Solutions WE PROVIDE
Discover our AI solutions
We work with our own large language models made in Germany. These became 1/4 million Contacts are pre-trained and therefore understand every contact like a human.
Increase efficiency with AI Bots and Live Assist
Our AI agents process inbound and outbound fully automated sales and service cases. In defined cases, you hand over the processing to your human colleagues. Livebuddy helps with this. This way, you can sustainably reduce your Processing time. Unnecessary Multiple contacts are avoided. The Training new customer advisor is much easier. Increase sales results. Simultaneous translation live on the phone in many languages simplify your controls in foreign languages.
Novel transparency intent/contact analysis
These Transparency you've never had it! Fully automated Contact evaluation in all channels!
- Why did that happen?
- Contact volume changed in the last few days?
- How many Concerns were resolved?
- How is ours?
- Customer satisfaction?
- How many Customer complaints were received yesterday?
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How high is ours? Multiple contact rate pro Kontaktgrund
Fully automated quality management
You automatically measure the quality of all contacts. You ask all questions about this that are relevant to you in quality assurance. Here are some examples:
- The consultant has them all Issue of the customer understood?
- Was the advisor empathetic?
- The consultant has the interview managed in a structured manner?
- Does the advisor have one? Cross Selling carried out?
- Did the consultant carry out a benefit argument?
- What needs questions did the consultant ask?
What product did the consultant sell?
WHY CHOOSE US
Get Closer Look How Business Develop in AI
28 years old? Yes, that is precisely why we have a lot of experience in introducing new systems and processes. Both in medium-sized companies and in corporations. And that in many industries. You benefit from it.
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28 years of experience:
We have been optimizing customer service processes for 28 years. We have a feel for modern customer communication -
150 references:
With over 150 brands that we support, you benefit from our ability to think outside the box. -
Operations:
Our team has strong operational experience. We accompany you temporarily or stay by your side if you wish.
Our locations
We work on-site and virtually. On-site from four locations. Virtually in Germany, France, Georgia and Namibia!
OUR TEAM
Our management
Andreas Burgardt
Andreas loves everything to do with IT. He and his team are the technical minds behind our AI & software.
Rainer Wilmers
Rainer has over 25 years of operational management experience in customer service and constantly inspires our product management with his crazy ideas.
Annika Dier
Annika has been with the company for over 20 years. She is our Miss Quality and has helped countless customers optimize quality and processes.
Hanna Mildenberger
Hanna's passion has been managing operational units for many years. Hanna loves service and implements your projects with passion together with her team.
Angela Pfeifer
Our management fairy Angela not only organizes Rainer's company life. She loves numbers and was therefore happy to take on responsibility for our controlling.
Mirnesa Talovic
Mirnesa has a great sales gene. She and her team ensure our new business. Due to her professional background, she has an excellent knowledge of the publishing industry.
CASE STUDY
Explore Our Case Studies
TESTIMONIALS
What our customers say
We increased our sales results by 10% with AI analysis. The entire coaching process has changed as a result
Finally, we no longer have to rely on samples and thus save a lot of time that we previously spent listening to voice files.
We have never had such a high level of transparency about contact reasons and call volume before. The additional view of first call resolution rates and customer satisfaction helps us here
Over 150 German and European brands trust us
FAQ'S
Frequently Asked Questions
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